We offer a 48-hour return policy, which means you have 48 hours from the date of receipt to initiate a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@kemrichmarts.com or call +234 802 209 9594. If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at hello@kemrichmarts.com or call +234 802 209 9594
Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, especially edible baby products such as baby formula, baby cereals, baby drinks, baby snacks, and any other consumable baby food items. For health and safety reasons, we do not accept returns or exchanges on these products once they have been delivered.
We also do not accept returns on perishable goods, personal care items, custom or special-order products, or sale items. Once these items leave our care, we cannot guarantee their handling or storage conditions.
Please get in touch with us before placing your order if you have any questions or concerns about a specific item. We are happy to assist you in making the right choice.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
Need help?
Contact us at hello@kemrichmarts.com for questions related to refunds and returns.